A store - and a website - everyone can use
Fresh2Home Grocery is committed to serving customers of all abilities, in line with the Accessibility for Ontarians with Disabilities Act (AODA).
Our commitment
Part of the reason Fresh2Home exists is to make groceries accessible to people who find a trip to a large supermarket difficult - seniors, customers with limited mobility, and anyone without easy transport. That commitment extends to how we communicate and to this website.
This website
fresh2homegrocery.ca is built to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA, the standard referenced by Ontario's Integrated Accessibility Standards Regulation. Measures include:
- Semantic page structure with a skip-to-content link, landmarks and a logical heading order.
- Text alternatives for images, and decorative graphics hidden from assistive technology.
- Colour contrast that meets AA ratios for text and interactive elements, and information never conveyed by colour alone.
- Full keyboard operability with a visible focus indicator, including the mobile navigation menu.
- Form fields with visible labels and clear required-field indication.
- Reduced-motion support: animations are disabled when your device asks for it.
- Text that can be resized to 200 percent and layouts that reflow on small screens without horizontal scrolling.
Ordering without the website
You never need this website to be a customer. Orders are taken by phone at (437) 559-2990, by text or WhatsApp to the same number, and by email at info@fresh2homegrocery.ca. Voice notes and photos of handwritten lists are welcome, and we are happy to read your order back to you before confirming it.
In store and at your door
- Our delivery staff will bring groceries to the door and, on request, inside the entrance.
- Support persons and service animals are welcome in the store.
- Staff receive training on serving customers with disabilities as required under the AODA Customer Service Standard.
Feedback
If you have difficulty using any part of this website or our service, or would like information in an alternative format, please tell us. Email info@fresh2homegrocery.ca or call (437) 559-2990. We aim to respond within five business days and will work with you to provide the information or service in a way that meets your needs.