FAQ

Questions we hear most

Everything about ordering, delivery, our range and how we handle the details. Cannot find your answer? Call or message us - a person will reply.

How do I place an order?

Call, text or WhatsApp (437) 559-2990 with your list - typed, as a voice note, or a photo of a handwritten list. You can also email info@fresh2homegrocery.ca. We reply with your total, the delivery fee and your delivery window.

Is there a minimum order?

No strict minimum. Small orders are welcome; a small delivery fee applies and we confirm it with your total before anything is packed. If you would rather skip the fee, in-store pickup is always available.

What does same-day delivery mean?

Orders placed earlier in the day are delivered the same day within our local radius. Orders that come in later go out in the next available window - we tell you which one applies when we confirm your order, so there are no surprises.

Where do you deliver?

Within a defined local radius around our store in Mississauga, Ontario. Keeping the radius local is what makes same-day possible. Send your postal code with your first order and we will confirm coverage straight away.

Do you stock South Asian groceries?

Yes - it is a core part of our range: basmati rice, atta and flours, dals and lentils, whole and ground spices and masalas, ghee and cooking oils, pickles and chutneys, tea, frozen parathas and samosas, snacks and sweets. If something you cook with is missing, tell us and we will look at adding it.

What are bundles and value packs?

Bundles group the essentials a household goes through each week - milk, eggs, bread, produce - into one order at a better price than buying piece by piece. Family value packs do the same with larger-format rice, atta, dal, oil and spices. Ask for one when you order and we will build it around your list.

What if something I ordered is out of stock?

We suggest a substitute when we confirm your order and only swap it with your OK. We never silently replace an item.

Can I shop in store instead?

Of course. Fresh2Home is a real neighbourhood store, not just a delivery service - come in, browse, and pick up an order you placed by phone if that is easier.

Can I send the same list every week?

Yes. Many customers re-send the same list each week or ask us to keep a standing order in mind; just tell us when you want it delivered.

Inside a bright neighbourhood grocery micro-store with wooden shelves and baskets of fresh produce
Still wondering?

Ask a person, not a chatbot

Fresh2Home is owner-run. Whether it is a question about the delivery area, a product you cannot find, or a special request for a family occasion, you will get an answer from someone who can actually sort it out.

Order today

Ready to send your list?

Call, text or WhatsApp your grocery list and we will confirm your total and delivery window. Same-day delivery within our local radius.