How we handle your information
Fresh2Home Grocery Limited collects only what it needs to take your order, deliver it and look after you as a customer.
Who we are
This website (fresh2homegrocery.ca) is operated by FRESH2HOME GROCERY LIMITED, an Ontario corporation (Ontario Corporation No. 1001668738), 448 Gibraltar Drive, Unit 9, Mississauga, ON L5T 2N8. We are the organisation responsible for the personal information described in this policy. Questions can be sent to info@fresh2homegrocery.ca or (437) 559-2990.
What we collect
- Order and contact details - your name, phone number, email address, delivery address or postal code, and the contents of your grocery list when you order by phone, text, WhatsApp, email or the contact form.
- Order history - what you have ordered before, so we can suggest substitutes, build bundles around your list and repeat a standing order if you ask us to.
- Messages - the text, voice notes or photos you send us to place an order or ask a question.
- Website usage - this site does not use advertising trackers or analytics cookies. Our hosting provider records standard server logs (IP address, browser type, pages requested) for security and reliability.
Why we collect it
- To take, confirm, pack and deliver your order and to contact you about it.
- To confirm whether your address is inside our delivery area.
- To answer your questions and product requests.
- To keep the records a business is required to keep (for example, sales and accounting records).
We rely on your consent, given when you contact us or place an order, and on our legitimate need to fulfil that order. We do not sell, rent or trade your personal information, and we do not use it for third-party advertising.
Who we share it with
Only with the services needed to run the business: our delivery staff for your order, our messaging and email providers (for example, WhatsApp or our email host) that carry your messages, and payment providers if you pay electronically. Each processes your information only to provide that service. We may also disclose information where the law requires it.
How long we keep it
Order records are kept for as long as needed to serve you and to meet Canadian record-keeping requirements. Messages used only to place an order are deleted once the order is complete and any query about it is resolved, unless you have asked us to keep a standing list on file.
Your rights
You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it (subject to records we must keep by law). You can withdraw consent to further contact at any time. Write to info@fresh2homegrocery.ca and we will respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.
Security
Order information is kept on password-protected devices and accounts and is accessible only to the people who need it to fulfil your order. No method of transmission is perfectly secure, so please avoid sending payment card details by message; we will tell you the payment options when we confirm your order.
Children
Our services are intended for adults. We do not knowingly collect personal information from children under 13.
Changes
We may update this policy as the business grows. The date at the top of the page shows the latest revision.